Ordering & Shipping
Q: Do you ship worldwide?
A: Yes, we ship worldwide. Shipping times depend on location, orders usually arrive within 7–12 business days.
Q: How much does shipping cost?
A: We offer free shipping on all purchases.
Q: Can I track my order?
A: Yes. Once your order is shipped, we’ll send you a tracking link via email.
Products
Q: Are your pet products safe?
A: Yes, all our products are designed with pet safety and comfort in mind. We carefully source from trusted suppliers with a strong quality record.
Q: How do I know if a product will fit my pet?
A: Product pages include size guides and specifications. Please measure your pet before ordering to ensure the best fit.
Returns & Refunds
Q: Can I return pet products?
A: Yes, returns are accepted within 30 days of delivery, provided items are unused, clean, and in their original packaging.
Q: How do I request a refund?
A: Contact us with your order number via the Contact Us page and we’ll guide you through the return process. Once approved, refunds will be issued to your original payment method.
Payments
Q: What payment options are available?
A: We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments.
Q: Is checkout secure?
A: Yes, all transactions are processed securely through Shopify’s encrypted checkout system.